1. Identification of the seller and scope of application
These General Terms and Conditions govern purchases made through the KAMABOO online shop. The seller is FÁBRICA DE COLCHONES O SANGAL, S.L.U., with Tax ID (NIF) B70321104 and registered address at Polígono de O Sangal, Edificio B (Fábrica), s/n, Cerdedo-Cotobade, Pontevedra, Spain.
Registration details: Commercial Registry of Pontevedra, volume 3956, book 3956, folio 105, section 8, sheet PO-56628, 2nd entry.
Contact: hola@kamaboo.com · WhatsApp channel available on the website. KAMABOO is the brand under which the products offered on this website are marketed.
These terms apply to purchases made by consumers and users, without prejudice to any mandatory rules applicable in each case.
2. Product philosophy and commercial information
KAMABOO develops a sleep offering based on natural or lower-impact materials where the product's composition allows it, local manufacturing, responsible production and the reduction of overproduction. The binding characteristics of each product are those set out in its product sheet, composition, certifications, instructions and sales description.
Photographs and graphic representations are for information purposes. Natural materials, fabrics and handmade or hand-finished products may show slight variations in shade, texture, pattern, finish or size which, provided they remain within the normal tolerances of the product and do not affect its functionality, do not in themselves constitute a lack of conformity.
3. Products, availability and made-to-order manufacturing
A significant proportion of KAMABOO mattresses are made to order in order to reduce storage and overproduction and to deliver a freshly manufactured product. Made-to-order manufacturing does not in itself mean that the product is personalised, nor does it exclude the statutory right of withdrawal.
The statutory exception to the right of withdrawal may apply only where the customer requests a special size, configuration, finish or adaptation made to their specifications and the product is made to those specifications or is clearly personalised.
Pillows and bedding may be available for immediate dispatch or may be manufactured/made up according to availability. The applicable lead time will be the one displayed or communicated before the order is confirmed.
4. Prices, taxes and shipping
Prices are expressed in euros and include applicable taxes where so indicated during the checkout process. For destinations subject to a tax, customs or import regime different from the ordinary regime applicable to the purchase, the financial terms may vary and will be communicated before confirmation where appropriate.
Shipping costs, where applicable, will be shown before the purchase is completed. For destinations for which the website cannot automatically calculate shipping, the carriage cost will be calculated specifically and must be accepted by the customer before the purchase is placed.
5. Pre-contractual information, purchase process and confirmation
Before the consumer is bound by the order, KAMABOO will provide, in a clear and comprehensible manner, the legally required information on the product, the identity and contact details of the trader, the total price, shipping and other costs, payment and delivery arrangements, the right of withdrawal, the legal guarantee, commercial guarantees where applicable and any other applicable terms.
Immediately before placing the order, the customer will be able to review the selected products, their main characteristics, the total price, applicable costs, delivery details and payment method. The final purchase button or function must indicate unambiguously that the order entails an obligation to pay.
KAMABOO will provide the consumer with confirmation of the contract on a durable medium within the legal time limit and, at the latest, at the time the goods are delivered, including the pre-contractual information where it has not already been provided on a durable medium.
6. Manufacturing, preparation and delivery
For made-to-order mattresses, the usual manufacturing time is 2 to 3 working days. Exceptionally, due to workload, material availability or the particular features of the order, manufacturing may take up to 7 working days. The shipping time for the relevant destination must be added to this period.
Pillows and bedding may follow different preparation or dispatch times. The specific lead time binding on the purchase will be the one communicated during the ordering process or in the order confirmation.
If there is a significant delay with respect to the committed lead time, KAMABOO will inform the customer and will respect the rights that apply under consumer protection legislation.
7. Receipt of goods and shipping incidents
On receiving the order, it is recommended to check the external condition of the packaging. If it shows obvious damage, it is advisable to have this noted by the carrier and to report the incident to KAMABOO as soon as possible. This recommendation makes logistics management easier but does not limit the consumer's statutory rights in the event of a lack of conformity.
8. Statutory right of withdrawal: 14 calendar days
As a general rule, the consumer has 14 calendar days from receipt of the goods to withdraw from the contract without giving any reason, unless a statutory exception applies. The consumer may exercise this right by means of any unequivocal statement addressed to KAMABOO within that period, including the model form set out at the end of these Terms and Conditions.
The consumer must return the product without undue delay and, in any event, within 14 calendar days of communicating their withdrawal. Unless KAMABOO has agreed to bear them or failed to inform the consumer of them in advance, the direct costs of return shall be borne by the consumer.
The consumer shall only be liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
Exceptions to the right of withdrawal will apply only where the legal requirements are actually met. In particular, goods made to the consumer's specifications or clearly personalised may be excluded. The mere fact that a standard size is made to order does not in itself make a product personalised.
Where the exception concerning sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery legally applies, the consumer will be specifically informed of this before purchase. This exception will not apply automatically to a product merely because it belongs to the sleep or bedding category.
9. 100-night commercial trial: only expressly included mattresses
In addition to the statutory right of withdrawal, KAMABOO mattresses expressly advertised with a “100-night trial” benefit from this additional commercial advantage. It does not apply to pillows, bedding or other accessories unless expressly advertised for a specific product.
The 100-night period runs from receipt of the mattress. During the first 14 calendar days, the consumer retains in full their statutory right of withdrawal and its legal conditions. From day 15 until the 100 nights have been completed, returns are governed by the terms of this commercial advantage.
To facilitate any return, the original protective plastic should be kept, or equivalent packaging should be available that allows the mattress to be prepared for transport without damage.
Where the return is due to personal preference and there is no lack of conformity, the cost of return shipping shall be borne by the customer. The customer may arrange the transport themselves or ask KAMABOO to arrange collection, in which case the applicable cost will be communicated in advance.
The commercial trial does not cover damage or deterioration incompatible with normal trial use, such as cuts, burns, extraordinary soiling, moisture, improper storage or use on a clearly unsuitable base.
Where a return under this commercial trial is accepted, KAMABOO will refund the price of the mattress once it has been received and checked to confirm that it meets the return conditions. If KAMABOO has arranged transport on the customer's behalf, the cost communicated in advance may be deducted from the amount to be refunded.
This commercial advantage is independent of and in addition to the consumer's statutory rights, which remain unaffected.
10. Refunds following statutory withdrawal
In the event of statutory withdrawal, KAMABOO will refund the amounts due without undue delay and, in any event, within the legal period of 14 days from the date on which it is informed of the decision to withdraw. The refund will be made using the same means of payment used for the purchase, unless expressly agreed otherwise and provided that this does not incur any costs for the consumer.
In contracts for the sale of goods, KAMABOO may withhold the refund until it has received the goods back or until the consumer has supplied evidence of having sent them back, whichever is the earlier.
11. Legal guarantee of conformity: all products
All new goods sold by KAMABOO to consumers — including mattresses, pillows and bedding — are subject to the legal conformity regime. KAMABOO is liable for any lack of conformity existing at the time of delivery that becomes apparent within the legal period of three years from delivery.
During the two years following delivery, any lack of conformity that becomes apparent shall be presumed, unless proven otherwise, to have existed when the goods were delivered, except where this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
The legal guarantee of conformity does not mean that the product must remain materially unchanged for three years. In determining whether there is a lack of conformity, account will be taken of the nature of the product, its materials, the information and characteristics communicated, the normal use for which it is intended and the performance that can reasonably be expected.
Changes resulting from ordinary use, normal maintenance or foreseeable ageing of the product do not in themselves constitute a lack of conformity, provided they are not due to an original defect. Nor does damage caused by accident, incorrect handling, use contrary to the instructions, inadequate maintenance or external causes unrelated to the product constitute a lack of conformity.
Where there is a lack of conformity, the consumer shall be entitled to the remedies provided by law and, where applicable, free of charge, including the necessary shipping, transport, labour or material costs associated with bringing the goods into conformity.
12. Additional 10-year commercial guarantee: expressly included KAMABOO mattresses
KAMABOO mattresses whose product sheet, advertising or contractual documentation expressly states a 10-year commercial guarantee benefit from this cover in addition to the legal guarantee of conformity.
The commercial guarantee is governed by the “10-Year Commercial Guarantee – KAMABOO Mattresses” statement in force at the time of purchase. That statement identifies the goods covered, the scope of cover, conditions, procedure, duration and territorial scope.
The commercial guarantee and the associated advertising are binding on the guarantor under the terms provided by law. If the advertising available before or at the time of entering into the contract offers more favourable conditions than the guarantee statement, those conditions shall prevail unless the advertising was corrected beforehand in the same or a comparable way.
The commercial guarantee statement will be provided to the consumer on a durable medium, at least in Spanish, at the latest at the time the mattress is delivered.
The 10-year commercial guarantee is additional to and independent of the legal guarantee of conformity and does not limit, replace or reduce the consumer's rights.
13. Specific features of pillows and bedding
Pillows and bed textiles differ from mattresses in nature, materials and life cycle. Continued use, pressure, perspiration, washing frequency, cosmetic or personal hygiene products, and exposure to moisture, detergents, bleach, high temperatures or other environmental conditions may cause gradual changes in volume, firmness, feel, colour, appearance or performance.
Where such changes correspond to ordinary wear or the normal evolution of the material and do not originate from a lack of conformity existing in the product, they do not in themselves constitute a manufacturing defect.
The washing, care and maintenance instructions indicated on the label, product sheet or documentation supplied form part of the normal conditions of use. All of the above is without prejudice to the applicable legal guarantee where there is a genuine lack of conformity.
14. Product safety and instructions for use
KAMABOO will only market safe products and will provide, where applicable, the required identification, traceability, warnings and safety instructions. Specific safety and use information for each product will be shown on its product sheet, labelling, packaging or accompanying documentation, as appropriate.
The consumer must comply with the essential safety and maintenance warnings and instructions. This obligation does not limit any liability of the manufacturer or seller under applicable legislation.
15. Customer service, returns and guarantees
Enquiries regarding orders, withdrawals, returns or guarantees may be sent to hola@kamaboo.com, via the WhatsApp channel available on the website, or in writing to the registered address of FÁBRICA DE COLCHONES O SANGAL, S.L.U.
16. Data protection
Personal data provided during the purchase or after-sales service will be processed in accordance with the Privacy Policy published on the website.
17. Complaints and dispute resolution
These Terms and Conditions are governed by Spanish law, without prejudice to any mandatory consumer protection rules that may apply.
The consumer may submit complaints to KAMABOO through the contact channels indicated and, where appropriate, contact the public consumer services or an alternative dispute resolution entity accredited under applicable legislation. No reference is made to the former European online dispute resolution platform, which ceased to operate following the repeal of its specific regulation.
As regards jurisdiction, the mandatory rules of jurisdiction established for consumers and users shall be respected in all cases.
18. Applicable legislation in force
- Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, consolidated text in force (latest update published in the Spanish Official State Gazette, BOE: 28/02/2026).
- Law 34/2002 of 11 July on information society services and electronic commerce, consolidated text in force.
- Law 7/2017 of 2 November on alternative dispute resolution in consumer matters, consolidated text in force.
- Regulation (EU) 2023/988 on general product safety, applicable since 13/12/2024.
- Regulation (EU) 2016/679 and Organic Law 3/2018 of 5 December, as regards the processing of personal data associated with the contract.
ANNEX. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: FÁBRICA DE COLCHONES O SANGAL, S.L.U. – KAMABOO
Address: Polígono de O Sangal, Edificio B (Fábrica), s/n, Cerdedo-Cotobade, Pontevedra, Spain
Email: hola@kamaboo.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Order no.:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if this form is submitted on paper):
KAMABOO · FÁBRICA DE COLCHONES O SANGAL, S.L.U. · Tax ID (NIF) B70321104